Support
Questions about Ambrose, the Slack app, your account, or your data — we answer all of them here.
Email us
Write to us at any time. No account or sign-in is required to get help.
We respond to every support request within two business days. Include your workspace name and the command you ran and we can usually answer on the first reply.
Ambrose for Slack
Run /ambrose help in Slack for the full command list. The questions we get most:
Installing the app
A Slack workspace admin installs Ambrose from the Ambrose for Slack page. Installing adds the @Ambrose bot and the /ambrose command to the workspace.
Connecting your account
Run /ambrose login. New teams can sign in with Slack, which creates an Ambrose account. If your company already has an Ambrose account under a different email address, sign in with Google or Microsoft once to link the two, then Slack will recognize you.
A tool shows a lock icon
Tools are licensed per team. Locked tools are not part of your current plan — email us and we will tell you what unlocking one costs, or see Ambrose Cloud.
The bot cannot be messaged
If Slack says messages to the app are turned off, the workspace admin should reinstall Ambrose, then quit and reopen Slack. The setting takes a moment to reach every client.
Removing the app
A workspace admin can remove Ambrose from the workspace's app management settings in Slack. Ask us to delete the associated data and we will confirm when it is gone.
Your data
To access, export, or delete your personal data, email [email protected]. We respond to these requests within 30 days. Details are in our Privacy Policy.
Security
Report a vulnerability or security concern to [email protected] and mark it urgent. Please include steps to reproduce so we can verify it quickly.
Ambrose Compliance LLC · See also our Terms of Service and Privacy Policy.